Using Exotel’s WebSocket Transport for your Pipecat Cloud agents
Connected
and Start
messages to initialize a new bot instance. All WebSocket messages are forwarded to your bot, including any custom parameters set in your App Bazaar configuration. This allows your bot to leverage Exotel’s API for advanced call control - such as recording conversations, transferring to human agents, or implementing complex call flows.
hello@exotel.com
pipecatcloud
CLI. This information is required when creating the App Bazaar configuration.
AGENT_NAME
with your deployed bot’s name (e.g., customer-support
)ORGANIZATION_NAME
with your organization name from step 3 (e.g., three-random-words-randomnumber
)wss://api.pipecat.daily.co/ws/exotel?serviceHost=customer-support.industrious-purple-cat-12345
Optional Configuration:
wss://api.pipecat.daily.co/ws/exotel?serviceHost=customer-support.acme-corp&botType=sales&priority=high
CallSid
that’s automatically provided to your bot. This enables capabilities such as: